This configuration is required for all BaseCloud CRM clients to ensure your business emails always reach their inbox without touching your existing setup and protect your email reputation all round.
Think of your main domain (yourcompany.co.za) as your front door. We are not touching that door. Instead, we are creating a “Side Entrance” exclusively for bulk messages and system notifications.
The “Bad Neighbor” Analogy
Without this setup, you are living in an apartment building. If a neighbor sends spam, the “post office” blocks the entire building—including you. By adding these records, we are giving you your own private house. No matter what others do, your mail remains safe and trusted.
01 No Interruptions
Your staff can continue to send and receive emails via Outlook or Gmail exactly as they do now.
02 Complete Privacy
This technical setup is invisible to your customers. They still see your usual email address.
