4.98 Google rating

Call recording and transcription

Call recording software with transcripts and AI summaries

Calls made or taken in BaseCloud are recorded and attached to the client. Moments after a call ends, a transcript and an AI summary with action points appear on the record, so nobody has to take notes.

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See pricing · Every feature is on every plan.

At a glance

  • Calls recorded and attached to the client
  • Transcripts split by speaker
  • An AI summary with action points on every call
  • Recordings and transcripts usable in workflows
  • No separate recording or transcription subscription

The problem

Call notes get written late, short or never

Reps move on to the next call before the last one is written up. What the client asked for ends up in one person's head, and the rest of the team works without it.

  • No notes, no handover

    When a colleague picks up the client, they start from zero because the last call was never written down.

  • Who said what?

    Disagreements about what was quoted or promised have no record to settle them.

  • Coaching by guesswork

    Managers can't hear how calls actually went, so training relies on what reps remember.

  • Action points slip

    Follow-ups agreed on the call never turn into tasks, and the client waits.

How it works

What happens after you hang up

  1. The call is recorded

    Inbound and outbound calls through BaseCloud are recorded and stored against the client, with who called, when and for how long.

  2. It's transcribed

    The recording is transcribed with each speaker on their own lines, so you can read the conversation instead of replaying it.

  3. AI writes the summary

    An AI summary picks out what was discussed and the action points, and saves it with the call. It runs after the call, not live.

  4. Your team acts on it

    The summary sits on the client timeline. Turn action points into Workflow Notes, or let a workflow alert the right person.

What it does

Recording, transcripts and summaries in one place

There's no recorder app, transcription subscription or copying text between tools. Recording is part of the BaseCloud phone system, and the transcript and summary land where your team already works.

  • Call recording

    Calls are recorded and attached to the client automatically. Play them back from the client's timeline.

  • Transcripts split by speaker

    Each speaker gets their own lines, so you can scan who said what without listening to the whole call.

  • AI call summaries

    A short summary with the action points on every call, written moments after the call ends.

  • AI search across your records

    Search by meaning across notes, emails and records to find the client who mentioned a particular thing.

  • Speech to Text and AI in workflows

    The Speech to Text action turns any recording into text, and the AI Prompt action can summarize it, check its sentiment or extract details from it.

    • Transcribe a voicemail or an uploaded audio file
    • Flag unhappy calls for a manager
    • Pull names, dates or amounts into fields

  • Works with tracking numbers and Call Connect

    Calls through call tracking numbers and Call Connect pass their recording link into the workflow, so you can log, summarize or route them.

  • Stored with your other files

    Recordings use the same cloud storage as your documents and attachments, billed per GB.

Pricing

What it costs

Every feature is included on every plan. Usage is billed on what you actually use, at published rates. See plans and every rate on the pricing page.

  • Calling

    $0.14 per minute

    Every call is recorded and transcribed, logged to the relevant client record. (International rates on request.)

  • AI usage

    $0.002 per 1,000 tokens

    AI is used to categorize and sort emails to the respective clients and projects, which uses tokens. AI automation tasks, if used, also use tokens.

    Every email synced from Gmail or Outlook is processed by BaseCloud’s AI and matched to the right contact, company and deal, even forwarded threads. It runs automatically and is billed at the AI usage rate.

  • File storage

    $0.80 per GB

    Cloud storage for documents, call recordings, and file attachments tied to client records. Rounded up to the nearest GB, billed monthly.

Please note

  • Your subscription covers the full platform and unlimited clients.
  • Communication and AI are billed on actual usage, at transparent published rates.
  • Usage is billed monthly in arrears, itemized on your invoice.
  • Carrier registration fees for business texting are passed through at cost.

One platform

Recordings that work with the rest of BaseCloud

Recording starts with the phone system and feeds AI, automation and reporting. These pages show how.

Popular with

Learn more

Step-by-step docs

See every BaseCloud CRM feature

FAQ

Questions buyers ask

Are calls recorded automatically?
Yes. Calls made and received through BaseCloud's phone system are recorded and attached to the client. You don't need a separate recorder.
How soon after a call is the summary ready?
Transcription and the summary run after the call ends and appear on the record moments later. They aren't written live during the call.
What does the AI summary include?
A short account of what was discussed and the action points that were agreed. It's saved with the call on the client's timeline.
Do I need to tell callers they're being recorded?
That depends on where you and your callers are. Some US states require every party to agree to recording, so check the rules that apply to you. Call flows can play your own greeting at the start of inbound calls, which is a simple way to tell callers.
What does call recording cost?
There's no separate recording fee. Calls are billed per minute, AI summaries use AI credits at the published per-token rate, and recordings count toward file storage. See the pricing page for current rates.
Can I transcribe recordings that didn't come through BaseCloud?
Yes, in a workflow. The Speech to Text action turns a recording you give it into text, and AI Prompt can then summarize it or pull out details.

Stop taking notes on calls

Book a demo to hear a recorded call and read its transcript and summary on a live client record.

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